Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the 
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Health Services

Exceptional Family Member Program (EFMP)

What is the EFMP?

The EFMP supports families with special medical and educational needs. Each branch has its own EFMP and enrollment process. You can enroll in the EFMP as soon as you know you are eligible, or during duty assignment.

EFMP family support services are also available at your installation. The family support services team is your main point of contact for EFMP information. They can connect you with:
• Military Support Services and Resources
• Community Support Services and Resources
 

If you have any questions for the local EFMP staff, please send to: EAMC EFMP.

For more information, please visit the AMEDD EFMP Web site. 

Contact a Representative

To find an EFMP representative, visit the Military Installations website.

Contact Us

Phone

706-787-9300/9310

Family Support Services
706-791-3579

Hours 

Mon - Fri: 7 a.m. - 3:30 p.m.

Location 

Wellness Clinic
300 East Hospital Road
Fort Gordon, GA 30905

Don’t forget to keep your family’s information up to date in DEERS!