Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the 
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Health Services

Preventive Care

Preventive Medicine focuses on the health of communities and the individuals within communities. Our goal is to protect, promote, and maintain health and well-being and to prevent disease, disability, and death. Preventive medicine specialists have core competencies in biostatistics, epidemiology, environmental and occupational medicine, research into causes of disease and injury in population groups, and the practice of prevention in clinical medicine. Preventive Medicine offers a variety of clinical and non-clinical services to Fort Eisenhower for active duty service members, retirees, Family members, and Department of Defense civilians.

Don’t forget to keep your family’s information up to date in DEERS!