Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.

About Us

Contact Us

Eisenhower Army Medical Center
300 East Hospital Road
Fort Gordon, GA 30905

Information Desk – 706-787-5811

As your first step for customer/patient issues complete an Interactive Customer Evaluation.
To contact the Eisenhower Army Medical Center's Patient Experience Office or call 706-787-7820

Email the Eisenhower Army Medical Center Public Affairs Office for any media requests or support issues.

Medical staff credentialing can be reached by emailing - 
usarmy.eisenhower.medcom-eamc.mbx.credentialing@health.mil 

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