Patient Resources

Beneficiary Services

 

Beneficiary Services staff is composed of Beneficiary Counseling Assistant Coordinators (BCAC), Debt Collection Assistance Coordinators (DCAO). Collectively, the staff of Beneficiary Services has more than one hundred years of experience addressing current issues in the health benefits arena.

Our Mission
We serve as your advisor and/or liaison between DDEAMC and civilian providers when the medical and dental care you need is not available in a military facility.

Our Commitment To You
  • We will explain your health benefits in the military facility, and under the auspices of TRICARE Prime, Extra, or Standard, TRICARE PLUS, TRICARE FOR LIFE, Medicare, Medicaid, Veterans Administration, and group health insurance.
  • We will assist you with obtaining the medical and/or dental care you need and advise you of the financial obligations you will incur.
  • We will keep current lists available of all participating providers and other resources.
  • We will provide assistance with unresolved claims.
  • We will provide briefings to military and civilian groups.
  • We will assist with assignment of primary care managers and, in some instances, hospital registration.

Contact Us

Phone
706-787-6261

Hours    
Mon - Fri: 7:30 a.m. - 4 p.m.

Location    
2nd Floor
300 East Hospital
Fort Gordon, GA 30905

Contact Us

Phone
EAMC Red Cross

706-787-6311
DSN: 733-6311
24 Hour Emergency
1-877-272-7337

Augusta Chapter
706-724-8481

Hours
EAMC Red Cross

Mon - Fri: 7:30 a.m. - 4 p.m.
(Closed on Federal Holidays)

Augusta Chapter
Mon - Fri: 9 a.m. - 5 p.m.
(Closed on Federal Holidays)

Location
EAMC Red Cross
3rd Floor, Room 3D-09
300 East Hospital Road
Fort Gordon, GA 30905 

Augusta Chapter
1322 Ellis Street (Sacred Heart Cultural Center),
Augusta, GA 30901

Don't forget to keep your family's information up-to-date in DEERS.