Beneficiary Services
Beneficiary Counseling and Assistance Coordinator (BCAC)
Beneficiary Services staff is composed of Beneficiary Counseling Assistant Coordinators (BCAC), Debt Collection Assistance Coordinators (DCAO). Collectively, the staff of Beneficiary Services has more than one hundred years of experience addressing current issues in the health benefits arena.
Our Mission
We serve as your advisor and/or liaison between DDEAMC and civilian providers when the medical and dental care you need is not available in a military facility.
Our Commitment To You
- We will explain your health benefits in the military facility, and under the auspices of TRICARE Prime, Extra, or Standard, TRICARE PLUS, TRICARE FOR LIFE, Medicare, Medicaid, Veterans Administration, and group health insurance.
- We will assist you with obtaining the medical and/or dental care you need and advise you of the financial obligations you will incur.
- We will keep current lists available of all participating providers and other resources.
- We will provide assistance with unresolved claims.
- We will provide briefings to military and civilian groups.
- We will assist with assignment of primary care managers and, in some instances, hospital registration.
Request a Primary Care Manager (PCM) Change
Please email
usarmy.eisenhower.medcom-eamc.list.beneficiary-services@health.mil to receive the PCM Change Request form. Complete the form and return to the email distro for processing. Alternatively, you can complete the form in person in the DDEAMC Beneficiary Services office on the 2nd floor of the hospital.
*Temporary Pause on new enrollments for TRICARE Prime Retirees and Family Members
On behalf of the team at Dwight David Eisenhower Army Medical Center (DDEAMC), thank you for trusting us with your health care. Our commitment is to provide the highest quality and safest care to every patient.
To sustain this standard, we have made the difficult, but necessary, decision to adjust our enrollment policy. We have reached maximum capacity and will temporarily pause new enrollments for TRICARE Prime Retirees and their family members effective April 1, 2026. Humana will assign a Primary Care Manager in the local community to these beneficiaries.
All beneficiaries currently enrolled at DDEAMC will not be impacted and will continue to receive the same high-quality care they have come to expect from us. Additionally, all eligible Retirees and their family members, regardless of enrollment status, can continue to use the specialty-care services as access permits, along with the Emergency Department, Radiology, Pharmacy, and Laboratory services at DDEAMC.
The decision to pause new enrollments allows us to dedicate available resources to maintain the highest standard of care for our current patients and prioritize enrollment of Active-Duty Service Members and their families.
Please contact our Beneficiary Services staff at 706-787-5879 should you have any questions or concerns.
Debt Collection Assistance Officer (DCAO)
DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.