Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Getting Care

Visitor Guidelines 

What to Expect

The registration clerk will:

  • Register each new patient into our healthcare application called MHS GENESIS.
  • Document any allergies the patient may have
  • Enter Patient's requested Primary Care Manager
  • Book patient's initial appointment with PCM
  • Collect patient's health records
  • Provide Notice of Privacy Practices (NOPP)
  • Collect Third Party Insurance information
  • Correct discrepancies between MHS GENESIS and DEERS
Don’t forget to keep your family’s information up to date in DEERS!