Customer Service
Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.
How can we help you today?
Patient advocates advise and help you with medical and dental benefit concerns within this facility.
Beneficiary Counseling and Assistance Coordinator (BCAC)
BCACs educate and help you with TRICARE-related inquiries. Beneficiary Services staff is composed of Beneficiary Counseling Assistant Coordinators (BCAC), Debt Collection Assistance Coordinators (DCAO).
Our Mission
We serve as your advisor and/or liaison between DDEAMC and civilian providers when the medical and dental care you need is not available in a military facility.
Our Commitment To You
- We will explain your health benefits in the military facility, and under the auspices of TRICARE Prime, Extra, or Standard, TRICARE PLUS, TRICARE FOR LIFE, Medicare, Medicaid, Veterans Administration, and group health insurance.
- We will assist you with obtaining the medical and/or dental care you need and advise you of the financial obligations you will incur.
- We will keep current lists available of all participating providers and other resources.
- We will provide assistance with unresolved claims.
- We will provide briefings to military and civilian groups.
- We will assist with assignment of primary care managers and, in some instances, hospital registration.
Debt Collection Assistance Officer (DCAO)
DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.
Interactive Customer Evaluation (ICE)
ICE is a
web-based tool that collects your feedback on services at this facility.