Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Patient Resources

Policies

Download and review military health policies. 

Eisenhower Army Medical Center Policies

    Department of Defense Medical and Dental Reimbursement Rates

    Learn more about being reimbursed for medical and dental expenses.

    DHA’s Commitment to Serving Every Person with Equal Dignity and Respect

    The DHA is proud to serve our beneficiaries and is committed to ensuring that all patients receive excellent care. DHA has established, in writing, policies that maintain formal and informal processes for patients to undertake when they believe otherwise.

    References

    DHA Administrative Instruction 101, Processing Procedures for Complaints Involving Discrimination in Military Health System (MHS) Health Programs and Activities

    DHA Procedural Instruction 6025.02, Nondiscrimination in Military Health System (MHS) Programs and Activities

    Military Health System Policies

    Don’t forget to keep your family’s information up to date in DEERS!