Pharmacy
We fill new prescriptions and refills at no cost for covered medications for
- Active-Duty Military
- Tricare Beneficiaries
- Retirees and family members
Learn more about eligibility for TRICARE pharmacy benefits.
Filling New Prescriptions
We fill prescriptions from both military and civilian providers.
Providers from Our Facility
Your provider may submit a prescription directly to the pharmacy during or after your appointment.
- You can activate the prescription(s) and wait, or
- You can come back later to pick them up.
Civilian Providers
If you have prescriptions from a TRICARE-authorized civilian provider:
- The provider can submit an electronic prescription to our pharmacy, or
- You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option.
To submit an electronic prescription:
Ask your provider to select the:
- Pharmacy name: DOD Fort Gordon Pharmacy
- NCPDP/NPI number: 1225443948
If you hand-carry a written prescription:
Check in at the kiosk. Follow on-screen prompts to check in.
Activating New Prescriptions
There are multiple ways to activate your prescription.
Option 1: Fastest and Preferred
Scan the QR code below or go to: https://cxmlink.com/MTF5641
Follow the prompts on your mobile device.
Option 2: In Person
Go to the main Outpatient Pharmacy. Then, you’ll check in at the kiosk.
- Follow on-screen prompts to check in.
- To get text updates, you’ll need to enter your cell phone number.
Option 3: Call the Pharmacy
- Call 706-787-5811 to activate your prescription.
- Processing times may vary based on pharmacy staffing and resources.
Option 4: Secure Messaging
Send a new prescription request to the pharmacy via secure messaging through the Q-Anywhere portal.
Requesting Prescription Refills
We have
three ways to refill your prescriptions:
Option 1: Online
- Select the medication(s) you want to refill.
- Follow the prompts to select where you want to pick it up.
- You’ll be given a date and time when your refill(s) will be ready to pick up.
Note: If you’re not a registered user, you’ll need to sign up first.
Option 2: By Phone
- Call our pharmacy refill line at 706-787-5811. Then, follow the prompts to select where you want to pick up your refills.
- If enrolled in text message alerts, you’ll get a text notification when your refills are ready to pick up.
Option 3: In Person
Stop by the kiosk in the main Outpatient Pharmacy lobby. Processing time varies based on pharmacy staffing and resources.
Picking Up Your Prescriptions
You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after
10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).
ScriptCenter
Refill Prescriptions Only
Call 786-304-1153, then choose the following options:
- Option 1 to pick up at the Exchange (PX) Refill Pharmacy window.
- Option 2 to pick up at the Script Center Self Service located in the Exchange (PX) Refill Pharmacy.
- Option 3 to pick up at the Script Center Self Service located in the Main Outpatient Pharmacy.
- Option 4 to pick up at the Oncology Pharmacy. This refill option is only for oncology prescriptions initially filled at the Oncology Pharmacy.
- ScriptCenter requires you to register the first time.
Certain items may not be available from the ScriptCenter, such as refrigerated medications, oversized items, and/or certain controlled substance prescriptions.
Express Scripts
New & Refill Prescriptions
1) Online: If you would like your prescriptions delivered to your home, please visit https://tricare.mil/homedelivery
You can register online for each eligible family member
2) Phone: 1-877-363-1303
(TDD/TTY: 1-877-540-6261)
3) Mail: You can download the Mail Order
Mail Registration Form to:
Express Scripts, Inc.
P.O. Box 52150
Phoenix, AZ 85072-2150
Include your written prescription and your prescription copayment.
Affordable medication prices:
Here’s what you’ll typically pay for a 90-day supply of a generic medications:
Home Delivery = $12
Network Retail Pharmacy = $42
***Active Duty service members always pay $0 for medications***
Retail Network
New and Refill Prescriptions (may have a co-pay with this option)
If you would like to pick up your medications off-post, visit one of the civilian retail pharmacies that are approved by TRICARE.
***Must discuss this option with your care team when the medication is prescribed.***
https://www.tricare.mil/networkpharmacy
If you need immediate assistance with your prescriptions, call the EAMC Pharmacy at 706-787-5811 or 706-787-8033.
Our Military Pharmacy Services
Maintenance Drugs
Maintenance drugs are those you take regularly for a chronic condition (i.e., drugs to control blood pressure or cholesterol).All beneficiaries must refill certain maintenance drugs through home delivery or at military pharmacies. This does not apply to active duty service members.
Search the List of Maintenance Drugs to see if you have a prescription you should have transferred to be filled here at Eisenhower Army Medical Center or via home delivery.
TRICARE Formulary
The TRICARE Core Formulary is a list of drugs that are available at all full-service military pharmacies. Use our TRICARE Formulary Search Tool. Eisenhower will fill a 90 day supply for most medications listed as uniform formulary. See attached for our frequently stocked medications list.
Active duty service members have a $0 copayment for covered drugs at any pharmacy.
The TRICARE Formulary is a list of generic and brand-name prescription drugs covered by TRICARE. You can search the formulary to:
- See how much it costs and where you can get it filled
- See if your prescription needs prior authorization
- Look up the medical necessity criteria
- Get the prior authorization and medical necessity forms for your prescription
Other Fort Gordon Pharmacies
Exchange Refill Pharmacy
Connelly Clinic Pharmacy (Active duty only)
Drug Take Back Program
Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:
- Drop them in the secure bin located , or
- Pick up an envelope, take it home, and mail them to the destruction agency.
Several exclusions apply. This includes:
- syringes
- needles
- liquids greater than 4 ounces
Also, if a medication appears on the
FDA Flush List, it may be disposed by flushing.
Frequently Asked Questions
How do I know if my prescription is covered?
All military pharmacies follow the
TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:
- Which drugs are covered.
- Drug information and frequently asked questions.
- Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
- Medical necessity/prior-authorization requirements and link to forms.
- If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.
Can my network provider send controlled substances prescriptions electronically?
Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.
Can I refill a prescription if the last fill was not at a military pharmacy?
Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give the us the pharmacy name, phone number, prescription number, and medication name and dates.
Can I pick up medications for another person?
Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.
What is the difference between a new, refill, and renewal prescription?
A
new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A
refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A
renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.
What if I need a non-formulary or non-stocked medication?
If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.
What do I do if my medication is out of stock?
I’m deploying. How can I fill my prescriptions?
Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.