Patient Resources


  • At-home COVID-19 tests are tests that a person can take at home and get results without sending a sample to a laboratory for testing.
  • These tests are easy to use, produce rapid results, and can be bought over-the-counter if necessary.

For the most current guidance on when to take an at-home COVID-19 test and next steps based on the results of the test, visit the CDC’s websiteCDC Self-Testing

At this time, TRICARE covers the cost of at-home test kits that are both FDA-approved and ordered by a TRICARE-authorized provider for a medically necessary purpose, such as exhibition of symptoms. However, there are other options for beneficiaries to get a free, at-home COVID-19 test if their provider does not order one for them. These options include the federal government, local government entities, or their local military hospital or clinic if they have tests available.

If you test positive for COVID-19, please share your results with your PCM. 

Test Results

Depending on your test results, take proper action.

  • If you have a positive test result:
    • The test detected the virus and you're likely to have a current infection.
    • Follow public health guidelines for isolation and treatment, and inform close contacts. (Centers for Disease Control Quarantine and Isolation Guidance).
  • If you have a negative test result:
    • The test didn’t detect the virus, but this doesn’t rule out infection.
    • Repeat the test within a few days, leaving at least 24 hours in between tests, to make sure you aren’t infected.
  • If you have an indeterminate result or a test error:
    • The test didn't work properly.
    • If this happens, check the instructions for use in the package insert and contact the manufacturer for help.

Adding Results to Electronic Health Record

You should report your positive at-home test results to your Primary Care Manager, who will record the test result in your electronic health record. Your health care team will help you with questions about potential and current COVID-19 symptoms, what self-care you can provide at home, and when to seek health care if symptoms worsen. 

If you usually get care at a Eisenhower, you may report your positive results by:

  • Contacting your health care team through secure messaging, which is available 24 hours a day, seven days a week in the TRICARE Online Patient Portal (TOLPP) or the MHS GENESIS Patient Portal. This is the preferred reporting method for your positive test results. Your health care team will respond to you with any medical instructions within 24 hours.
  • Contacting your health care team directly via a phone call during duty hours.
  • Calling Eisenhower's appointment line at 706-787-7300 and ask to speak with your team nurse. The appointment line will leave a phone consult with your team nurse, who will call you back within 24-72 hours.
  • Contacting our COVID-19 Information Line at 706-787-8864. 

If you usually get care in the TRICARE civilian health care network, please contact your primary care provider or your TRICARE Regional Contractor (Humana, HealthNet or International SOS). Your provider may give you instructions over the phone or schedule you for a virtual health care visit, if available.



Contact Us

DHA Appointing Portal 

Hours: Fridays, 8 a.m. to noon

Building NRP 322  (adjacent to Tingay Dental Clinic)
East Hospital Road
Fort Gordon, GA 30905-5650

Don't forget to keep your family's information up-to-date in DEERS.